Productised service
Productised service
OTT Quality of Experience
OTT Quality of Experience
OTT Quality of Experience
OTT Quality of Experience
Improve and enhance streaming and OTT QOE and QOS, reduce error rates, slash churn and drive growth with a full stack review and assessment of your product and platform from the best in the business
Improve and enhance streaming and OTT QOE and QOS, reduce error rates, slash churn and drive growth with a full stack review and assessment of your product and platform from the best in the business
Improve and enhance streaming and OTT QOE and QOS, reduce error rates, slash churn and drive growth with a full stack review and assessment of your product and platform from the best in the business
Improve and enhance streaming and OTT QOE and QOS, reduce error rates, slash churn and drive growth with a full stack review and assessment of your product and platform from the best in the business
Improve Performance
Improve Performance
Improve Performance
Improve Performance
Improve Performance
Increase Satisfaction
Increase Satisfaction
Increase Satisfaction
Increase Satisfaction
Increase Satisfaction
Reduce Churn
Reduce Churn
Reduce Churn
Reduce Churn
Reduce Churn
Understand the cause, resolve the symptom, everyone’s happy.
Understand the cause, resolve the symptom, everyone’s happy.
Understand the cause, resolve the symptom, everyone’s happy.
Understand the cause, resolve the symptom, everyone’s happy.
With a greater choice for audiences than ever before, churn rates are at an all time high. Over 14% of consumers are ditching subscriptions as a result of poor QoE, technical issues and usability challenges.
Analytics tools highlight the symptoms - but don’t have the capability to identify the root cause.
Our detailed technical assessment views your product and platform from the lens of the customer - replicating failures, analysing error conditions, and presenting clear recommendations to resolve the root cause.
With a greater choice for audiences than ever before, churn rates are at an all time high. Over 14% of consumers are ditching subscriptions as a result of poor QoE, technical issues and usability challenges.
Analytics tools highlight the symptoms - but don’t have the capability to identify the root cause.
Our detailed technical assessment views your product and platform from the lens of the customer - replicating failures, analysing error conditions, and presenting clear recommendations to resolve the root cause.
With a greater choice for audiences than ever before, churn rates are at an all time high. Over 14% of consumers are ditching subscriptions as a result of poor QoE, technical issues and usability challenges.
Analytics tools highlight the symptoms - but don’t have the capability to identify the root cause.
Our detailed technical assessment views your product and platform from the lens of the customer - replicating failures, analysing error conditions, and presenting clear recommendations to resolve the root cause.
With a greater choice for audiences than ever before, churn rates are at an all time high. Over 14% of consumers are ditching subscriptions as a result of poor QoE, technical issues and usability challenges.
Analytics tools highlight the symptoms - but don’t have the capability to identify the root cause.
Our detailed technical assessment views your product and platform from the lens of the customer - replicating failures, analysing error conditions, and presenting clear recommendations to resolve the root cause.
47% average churn
47% average churn
47% average churn
47% average churn
Churn by Q3 2023 was at an all time high - increasing from 40% in 2022
Churn by Q3 2023 was at an all time high - increasing from 40% in 2022
Churn by Q3 2023 was at an all time high - increasing from 40% in 2022
Churn by Q3 2023 was at an all time high - increasing from 40% in 2022
25% more costly
25% more costly
25% more costly
25% more costly
Acquisition of a new customer is 25% more expensive than retention of an existing one
Acquisition of a new customer is 25% more expensive than retention of an existing one
Acquisition of a new customer is 25% more expensive than retention of an existing one
Acquisition of a new customer is 25% more expensive than retention of an existing one
14% tech failure
14% tech failure
14% tech failure
14% tech failure
On average, 14% of customers cite technical and product experience as the primary reason for cancellation
On average, 14% of customers cite technical and product experience as the primary reason for cancellation
On average, 14% of customers cite technical and product experience as the primary reason for cancellation
On average, 14% of customers cite technical and product experience as the primary reason for cancellation
Assessment report
Assessment report
Assessment report
Assessment report
We cover the entire digital product and technology stack - from ingest to delivery and consumption.
Our structured and detailed report outputs provide actionable insights to resolve identified issues.
We cover the entire digital product and technology stack - from ingest to delivery and consumption.
Our structured and detailed report outputs provide actionable insights to resolve identified issues.
We cover the entire digital product and technology stack - from ingest to delivery and consumption.
Our structured and detailed report outputs provide actionable insights to resolve identified issues.
We cover the entire digital product and technology stack - from ingest to delivery and consumption.
Our structured and detailed report outputs provide actionable insights to resolve identified issues.
Testimonial
“As we push our plans for global expansion, we needed to be sure that our platform was as robust and performant as possible. The team at Spicy Mango drove into every aspect of the technology, generating a report that was clear, objective and dealt in technical fact - not blame. The changes we were able to make were staggering and transformed our ability to deliver. ”
Hands on
Hands on
Hands on
We’re not analysts - we’re architects and engineers with decades of hands on experience in building globally scaling media platforms
We’re not analysts - we’re architects and engineers with decades of hands on experience in building globally scaling media platforms
We’re not analysts - we’re architects and engineers with decades of hands on experience in building globally scaling media platforms
We’re not analysts - we’re architects and engineers with decades of hands on experience in building globally scaling media platforms
Data driven
Data driven
Data driven
If you have it, we can analyse it. Our tooling aggregates and analysis billions of records of log file data to unearth trends and patterns
If you have it, we can analyse it. Our tooling aggregates and analysis billions of records of log file data to unearth trends and patterns
If you have it, we can analyse it. Our tooling aggregates and analysis billions of records of log file data to unearth trends and patterns
If you have it, we can analyse it. Our tooling aggregates and analysis billions of records of log file data to unearth trends and patterns
Outside in
Outside in
Outside in
Exploring your service from the eyes of the consumer - outside in - we work to replicate error conditions and theories
Exploring your service from the eyes of the consumer - outside in - we work to replicate error conditions and theories
Exploring your service from the eyes of the consumer - outside in - we work to replicate error conditions and theories
Exploring your service from the eyes of the consumer - outside in - we work to replicate error conditions and theories
Inside out
Inside out
Inside out
Digging deep across the full stack architecture to identify bugs, issues and limitations and unearth their root causes
Digging deep across the full stack architecture to identify bugs, issues and limitations and unearth their root causes
Digging deep across the full stack architecture to identify bugs, issues and limitations and unearth their root causes
Digging deep across the full stack architecture to identify bugs, issues and limitations and unearth their root causes
Technical fact
Technical fact
Technical fact
We deal in technical facts - and work closely and diplomatically with internal teams and third parties to diagnose and fix
We deal in technical facts - and work closely and diplomatically with internal teams and third parties to diagnose and fix
We deal in technical facts - and work closely and diplomatically with internal teams and third parties to diagnose and fix
We deal in technical facts - and work closely and diplomatically with internal teams and third parties to diagnose and fix
Close collaboration
Close collaboration
Close collaboration
One team - one goal. Working closely with your teams to analyse findings and ensure they’re part of the process.
One team - one goal. Working closely with your teams to analyse findings and ensure they’re part of the process.
One team - one goal. Working closely with your teams to analyse findings and ensure they’re part of the process.
One team - one goal. Working closely with your teams to analyse findings and ensure they’re part of the process.
QoE case studies
QoE case studies
QoE case studies
QoE case studies
Unlock incredible potential and value with scalable, high performing and reliable platforms and capabilities across sports, broadcast and entertainment.
Unlock incredible potential and value with scalable, high performing and reliable platforms and capabilities across sports, broadcast and entertainment.
Unlock incredible potential and value with scalable, high performing and reliable platforms and capabilities across sports, broadcast and entertainment.
Unlock incredible potential and value with scalable, high performing and reliable platforms and capabilities across sports, broadcast and entertainment.
Get in touch
Let's fix those pesky bugs
Drop us an email at hello@spicymango.co.uk or call us on +44 (0)844 848 0441 or fill out the contact form below for a friendly chat.
Get in touch
Let's fix those pesky bugs
Drop us an email at hello@spicymango.co.uk or call us on +44 (0)844 848 0441 or fill out the contact form below for a friendly chat.
Get in touch
Let's fix those pesky bugs
Drop us an email at hello@spicymango.co.uk or call us on +44 (0)844 848 0441 or fill out the contact form below for a friendly chat.
Get in touch
Start your journey
Drop us an email at hello@spicymango.co.uk or call us on +44 (0)844 848 0441 or fill out the contact form below for a friendly chat.
Get in touch
Let's fix those pesky bugs
Drop us an email at hello@spicymango.co.uk or call us on +44 (0)844 848 0441 or fill out the contact form below for a friendly chat.