What we're looking for

We are seeking a proactive, organised and relationship-focused Service Delivery Manager to join our growing delivery team at Spicy Mango. This role is critical to ensuring the successful execution of our client engagements and maintaining the high standard of service our customers expect across media, sports, entertainment, and digital publishing.

You’ll act as the central point of contact for a portfolio of clients, working across delivery teams to ensure projects run smoothly, communication remains transparent, and customer satisfaction remains consistently high. You’ll be responsible for the day-to-day coordination of services, ongoing client engagement, and continuous improvement of delivery operations.

You'll need to have

• Minimum 3 years’ experience in service delivery or client management, ideally within the media, entertainment, or digital sectors

• Demonstrable experience within a B2B SaaS and/or professional services organisation

• A strong background managing complex client relationships, acting as a trusted point of contact and advocate

• Demonstrable experience working with cross-functional delivery teams

• Proven ability to manage delivery performance, report on KPIs, and oversee SLAs across multiple accounts

• Excellent organisational and communication skills, with a calm, problem-solving mindset

• Confidence in facilitating client meetings, leading service reviews, and managing escalations professionally

• Strong understanding of delivery processes, change management, and continuous improvement practices

• Experience working in or with distributed teams, ideally within a remote-first or digital consultancy/delivery environment

What you'll do

• Act as the primary delivery interface for a portfolio of Spicy Mango clients

• Own the end-to-end service experience, ensuring services are delivered to a high standard, on time and to specification

• Build and maintain strong, trust-based client relationships, proactively identifying and resolving issues before they impact delivery

• Coordinate with internal teams to track project progress, flag risks and remove blockers

• Run regular service reviews, monitor KPIs and ensure contractual obligations are met

• Serve as a client advocate internally, helping to prioritise client needs and align internal resources

• Identify and drive service improvement opportunities, both operationally and strategically

• Support onboarding of new clients and handovers from the sales or project phase into ongoing service

• Escalate and manage critical issues with appropriate urgency and clear communication

Why work at Spicy Mango?

We’re building something exciting, and we want passionate, empowered people to be part of it. Spicy Mango offers the flexibility, autonomy, and variety you’d expect from an SME, with the stability and impact of a trusted partner. Here’s what you can look forward to:

• Fully distributed role – work from anywhere in the UK with full flexibility

• Autonomy and empowerment – take ownership, make decisions, and drive results

• Supportive and nurturing culture – work alongside collaborative and caring colleagues

• Incredible company culture – fast-paced, open-minded, and startup in spirit

• Varied client engagements – gain exposure to multiple industries and innovative projects

• Attractive salary and comprehensive package – your expertise is recognised and rewarded

• Generous pension contributions – helping you plan for the future

• Flexible working hours – we care about output, not clock-watching

• Top-tier hardware – receive an incredible suite of new tech to get started

• Company-paid mobile contract – we’ll cover your phone plan

• Media subscription of your choice – on us, whether it’s Spotify, Netflix, or similar

• Dedicated time for personal development – grow your skills and explore new ones

• Frequent social events – virtual and in-person get-togethers to stay connected

• Paid volunteer time - support your local community or charity with two days of your time every year

Come and be part of a team where your voice matters, your work makes a difference, and every day brings something new.

How to apply

If you’re excited by the opportunity to shape the future of digital products and technologies across media, sports, and digital publishing, we’d love to hear from you.

Please send your CV and a covering note to careers@spicymango.co.uk.

Applications will be reviewed on a rolling basis. Early submissions are encouraged.