Challenge

The engineering function, critical to BBC Studios operations, faced challenges in how to maintain consistently high-quality outputs at scale. Recognising the presence of many complex factors contributing to inefficiencies, the client initiated a strategic review to unveil these variables and determine how their performance stacked up against industry benchmarks.

Approach

Our approach centred on uncovering these unknowns and evaluating the client's performance against industry best practices. Key components of our methodology included:

• Comprehensive Process Analysis: We conducted a thorough examination of the engineering processes, with a specific focus on identifying variables that may be impacting productivity and output quality.

  
  

• Benchmarking Against Industry Standards: Leveraging industry benchmarks and best practices, we systematically evaluated the client's engineering function to gauge its performance in comparison to established industry standards.

  
  

• Stakeholder Involvement: Active collaboration with engineering teams ensured that we gained insights from frontline perspectives, shedding light on unrecognised challenges and opportunities.

Solutions

Based on our findings, we formulated strategic recommendations aimed at addressing the now identified unknowns and aligning the client's engineering function with industry best practices:

• Unknown Variable Mitigation: Implementing measures to address and mitigate the impact of previously unidentified variables on the engineering processes.

  
  

• Data-Driven Optimisation: Generation and analysis of data to drive alignment with industry best practices, incorporating improvements that are proven to enhance both throughput and output quality.

  
  

• Continuous Monitoring and Adaptation: Establishing a system for ongoing evaluation and adaptation, ensuring the client remains in step with evolving industry benchmarks.

  
  

• Skills Alignment: Recommending targeted training programs to align the engineering team's skills with the industry's best practices and standards.

Implementation and Impact

Collaborating closely with the BBC Studios, a new one-year long programme of work will supply resources and capabilities to facilitate the implementation of the recommended strategies to:

• Identify and Mitigate Unknowns: address previously unidentified variables, with goal of leading to increased clarity and efficiency within the engineering processes.

  
  

• Benchmark-Driven Excellence: Introduce alignment to industry best practices to drive a higher standard of both throughput and output quality.

  
  

• Positive Stakeholder Recognition: Internal and external stakeholders acknowledged the client's proactive approach in identifying and addressing unknowns, contributing to elevated industry standing.