Consult

Consult

Quality of Experience

Quality of Experience

Quality of Experience

Quality of Experience

Full-stack platform assessment to cut cost and improve performance

Full-stack platform assessment to cut cost and improve performance

Full-stack platform assessment to cut cost and improve performance

Full-stack platform assessment to cut cost and improve performance

Improve Performance

Improve Performance

Improve Performance

Improve Performance

Improve Performance

Reduce Costs

Reduce Costs

Reduce Costs

Reduce Costs

Reduce Costs

Slash Churn Rates

Slash Churn Rates

Slash Churn Rates

Slash Churn Rates

Slash Churn Rates

Diagnose and fix what’s holding you back

Diagnose and fix what’s holding you back

Diagnose and fix what’s holding you back

Diagnose and fix what’s holding you back

In the competitive world of OTT and streaming, poor architecture and technical debt are leading causes of degraded Quality of Experience (QoE) and the high cost of operation of OTT platforms and products.

From inefficient compute usage to brittle integrations, sub-optimal platforms don’t just frustrate users - they increase churn and inflate your spend.

Our end-to-end technical assessment identifies the real root causes behind QoE issues, platform instability, and performance inefficiencies.

The result? Clear, actionable recommendations that help you deliver better experiences, reduce churn, and lower the cost of streaming.

In the competitive world of OTT and streaming, poor architecture and technical debt are leading causes of degraded Quality of Experience (QoE) and the high cost of operation of OTT platforms and products.

From inefficient compute usage to brittle integrations, sub-optimal platforms don’t just frustrate users - they increase churn and inflate your spend.

Our end-to-end technical assessment identifies the real root causes behind QoE issues, platform instability, and performance inefficiencies.

The result? Clear, actionable recommendations that help you deliver better experiences, reduce churn, and lower the cost of streaming.

In the competitive world of OTT and streaming, poor architecture and technical debt are leading causes of degraded Quality of Experience (QoE) and the high cost of operation of OTT platforms and products.

From inefficient compute usage to brittle integrations, sub-optimal platforms don’t just frustrate users - they increase churn and inflate your spend.

Our end-to-end technical assessment identifies the real root causes behind QoE issues, platform instability, and performance inefficiencies.

The result? Clear, actionable recommendations that help you deliver better experiences, reduce churn, and lower the cost of streaming.

In the competitive world of OTT and streaming, poor architecture and technical debt are leading causes of degraded Quality of Experience (QoE) and the high cost of operation of OTT platforms and products.

From inefficient compute usage to brittle integrations, sub-optimal platforms don’t just frustrate users - they increase churn and inflate your spend.

Our end-to-end technical assessment identifies the real root causes behind QoE issues, platform instability, and performance inefficiencies.

The result? Clear, actionable recommendations that help you deliver better experiences, reduce churn, and lower the cost of streaming.

47% average churn

47% average churn

47% average churn

47% average churn

Churn by Q3 2024 was at an all time high - increasing from 40% in 2023

Churn by Q3 2024 was at an all time high - increasing from 40% in 2023

Churn by Q3 2024 was at an all time high - increasing from 40% in 2023

Churn by Q3 2024 was at an all time high - increasing from 40% in 2023

25% more costly

25% more costly

25% more costly

25% more costly

Acquisition of a new customer is 25% more expensive than retention of an existing one

Acquisition of a new customer is 25% more expensive than retention of an existing one

Acquisition of a new customer is 25% more expensive than retention of an existing one

Acquisition of a new customer is 25% more expensive than retention of an existing one

14% tech failure

14% tech failure

14% tech failure

14% tech failure

On average, 14% of customers cite technical and product experience as the primary reason for cancellation

On average, 14% of customers cite technical and product experience as the primary reason for cancellation

On average, 14% of customers cite technical and product experience as the primary reason for cancellation

On average, 14% of customers cite technical and product experience as the primary reason for cancellation

Performance Uncovered

Performance Uncovered

Performance Uncovered

Performance Uncovered

We assess your entire digital product and technology stack, from ingest and processing to delivery and end-user experience, across OTT, streaming, and digital publishing platforms.

Our structured reporting surfaces root causes, prioritises fixes, and links technical issues to real commercial impact. 

Want to see how it works? Request a sample report and explore the insight we deliver.

We assess your entire digital product and technology stack, from ingest and processing to delivery and end-user experience, across OTT, streaming, and digital publishing platforms.

Our structured reporting surfaces root causes, prioritises fixes, and links technical issues to real commercial impact. 

Want to see how it works? Request a sample report and explore the insight we deliver.

We assess your entire digital product and technology stack, from ingest and processing to delivery and end-user experience, across OTT, streaming, and digital publishing platforms.

Our structured reporting surfaces root causes, prioritises fixes, and links technical issues to real commercial impact. 

Want to see how it works? Request a sample report and explore the insight we deliver.

We assess your entire digital product and technology stack, from ingest and processing to delivery and end-user experience, across OTT, streaming, and digital publishing platforms.

Our structured reporting surfaces root causes, prioritises fixes, and links technical issues to real commercial impact. 

Want to see how it works? Request a sample report and explore the insight we deliver.

Testimonial

“As we push our plans for global expansion, we needed to be sure that our platform was as robust and performant as possible. The team at Spicy Mango drove into every aspect of the technology, generating a report that was clear, objective and dealt in technical fact - not blame. The changes we were able to make were staggering and transformed our ability to deliver. ”

Key benefits

Key benefits

Key benefits

Key benefits

Hands on
Hands on
Hands on

We’re architects and engineers with decades of hands on experience in building globally scaling media platforms

We’re architects and engineers with decades of hands on experience in building globally scaling media platforms

We’re architects and engineers with decades of hands on experience in building globally scaling media platforms

We’re architects and engineers with decades of hands on experience in building globally scaling media platforms

Data driven
Data driven
Data driven

If you have it, we can analyse it. Our tooling aggregates and analysis billions of records of log file data to unearth trends and patterns

If you have it, we can analyse it. Our tooling aggregates and analysis billions of records of log file data to unearth trends and patterns

If you have it, we can analyse it. Our tooling aggregates and analysis billions of records of log file data to unearth trends and patterns

If you have it, we can analyse it. Our tooling aggregates and analysis billions of records of log file data to unearth trends and patterns

Outside in
Outside in
Outside in

Exploring your service from the eyes of the consumer - outside in - we work to replicate error conditions and theories

Exploring your service from the eyes of the consumer - outside in - we work to replicate error conditions and theories

Exploring your service from the eyes of the consumer - outside in - we work to replicate error conditions and theories

Exploring your service from the eyes of the consumer - outside in - we work to replicate error conditions and theories

Inside out
Inside out
Inside out

Digging deep across the full stack architecture to identify bugs, issues and limitations and unearth their root causes

Digging deep across the full stack architecture to identify bugs, issues and limitations and unearth their root causes

Digging deep across the full stack architecture to identify bugs, issues and limitations and unearth their root causes

Digging deep across the full stack architecture to identify bugs, issues and limitations and unearth their root causes

Technical fact
Technical fact
Technical fact

We deal in technical facts - and work closely and diplomatically with internal teams and third parties to diagnose and fix

We deal in technical facts - and work closely and diplomatically with internal teams and third parties to diagnose and fix

We deal in technical facts - and work closely and diplomatically with internal teams and third parties to diagnose and fix

We deal in technical facts - and work closely and diplomatically with internal teams and third parties to diagnose and fix

Close collaboration
Close collaboration
Close collaboration

One team - one goal. Working closely with your teams to analyse findings and ensure they’re part of the process.

One team - one goal. Working closely with your teams to analyse findings and ensure they’re part of the process.

One team - one goal. Working closely with your teams to analyse findings and ensure they’re part of the process.

One team - one goal. Working closely with your teams to analyse findings and ensure they’re part of the process.

Get in touch

Let's lift the lid and improve

To get in touch, email hello@spicymango.co.uk, call us on +44 (0)844 848 0441, or complete the contact form below to start a conversation.

We don’t share your personal details with anyone

Get in touch

Let's lift the lid and improve

To get in touch, email hello@spicymango.co.uk, call us on +44 (0)844 848 0441, or complete the contact form below to start a conversation.

We don’t share your personal details with anyone

Get in touch

Let's lift the lid and improve

To get in touch, email hello@spicymango.co.uk, call us on +44 (0)844 848 0441, or complete the contact form below to start a conversation.

We don’t share your personal details with anyone

Get in touch

Let's lift the lid and improve

To get in touch, email hello@spicymango.co.uk, call us on +44 (0)844 848 0441, or complete the contact form below to start a conversation.

We don’t share your personal details with anyone

Get in touch

Let's lift the lid and improve

To get in touch, email hello@spicymango.co.uk, call us on +44 (0)844 848 0441, or complete the contact form below to start a conversation.

We don’t share your personal details with anyone