Consult
Consult
Quality of Experience
Quality of Experience
Quality of Experience
Quality of Experience
Full-stack platform assessment to cut cost and improve performance
Full-stack platform assessment to cut cost and improve performance
Full-stack platform assessment to cut cost and improve performance
Full-stack platform assessment to cut cost and improve performance
Improve Performance
Improve Performance
Improve Performance
Improve Performance
Improve Performance
Reduce Costs
Reduce Costs
Reduce Costs
Reduce Costs
Reduce Costs
Slash Churn Rates
Slash Churn Rates
Slash Churn Rates
Slash Churn Rates
Slash Churn Rates
Diagnose and fix what’s holding you back
Diagnose and fix what’s holding you back
Diagnose and fix what’s holding you back
Diagnose and fix what’s holding you back
In the competitive world of OTT and streaming, poor architecture and technical debt are leading causes of degraded Quality of Experience (QoE) and the high cost of operation of OTT platforms and products.
From inefficient compute usage to brittle integrations, sub-optimal platforms don’t just frustrate users - they increase churn and inflate your spend.
Our end-to-end technical assessment identifies the real root causes behind QoE issues, platform instability, and performance inefficiencies.
The result? Clear, actionable recommendations that help you deliver better experiences, reduce churn, and lower the cost of streaming.
In the competitive world of OTT and streaming, poor architecture and technical debt are leading causes of degraded Quality of Experience (QoE) and the high cost of operation of OTT platforms and products.
From inefficient compute usage to brittle integrations, sub-optimal platforms don’t just frustrate users - they increase churn and inflate your spend.
Our end-to-end technical assessment identifies the real root causes behind QoE issues, platform instability, and performance inefficiencies.
The result? Clear, actionable recommendations that help you deliver better experiences, reduce churn, and lower the cost of streaming.
In the competitive world of OTT and streaming, poor architecture and technical debt are leading causes of degraded Quality of Experience (QoE) and the high cost of operation of OTT platforms and products.
From inefficient compute usage to brittle integrations, sub-optimal platforms don’t just frustrate users - they increase churn and inflate your spend.
Our end-to-end technical assessment identifies the real root causes behind QoE issues, platform instability, and performance inefficiencies.
The result? Clear, actionable recommendations that help you deliver better experiences, reduce churn, and lower the cost of streaming.
In the competitive world of OTT and streaming, poor architecture and technical debt are leading causes of degraded Quality of Experience (QoE) and the high cost of operation of OTT platforms and products.
From inefficient compute usage to brittle integrations, sub-optimal platforms don’t just frustrate users - they increase churn and inflate your spend.
Our end-to-end technical assessment identifies the real root causes behind QoE issues, platform instability, and performance inefficiencies.
The result? Clear, actionable recommendations that help you deliver better experiences, reduce churn, and lower the cost of streaming.
47% average churn
47% average churn
47% average churn
47% average churn
Churn by Q3 2024 was at an all time high - increasing from 40% in 2023
Churn by Q3 2024 was at an all time high - increasing from 40% in 2023
Churn by Q3 2024 was at an all time high - increasing from 40% in 2023
Churn by Q3 2024 was at an all time high - increasing from 40% in 2023
25% more costly
25% more costly
25% more costly
25% more costly
Acquisition of a new customer is 25% more expensive than retention of an existing one
Acquisition of a new customer is 25% more expensive than retention of an existing one
Acquisition of a new customer is 25% more expensive than retention of an existing one
Acquisition of a new customer is 25% more expensive than retention of an existing one
14% tech failure
14% tech failure
14% tech failure
14% tech failure
On average, 14% of customers cite technical and product experience as the primary reason for cancellation
On average, 14% of customers cite technical and product experience as the primary reason for cancellation
On average, 14% of customers cite technical and product experience as the primary reason for cancellation
On average, 14% of customers cite technical and product experience as the primary reason for cancellation
Performance Uncovered
Performance Uncovered
Performance Uncovered
Performance Uncovered
We assess your entire digital product and technology stack, from ingest and processing to delivery and end-user experience, across OTT, streaming, and digital publishing platforms.
Our structured reporting surfaces root causes, prioritises fixes, and links technical issues to real commercial impact.
Want to see how it works? Request a sample report and explore the insight we deliver.
We assess your entire digital product and technology stack, from ingest and processing to delivery and end-user experience, across OTT, streaming, and digital publishing platforms.
Our structured reporting surfaces root causes, prioritises fixes, and links technical issues to real commercial impact.
Want to see how it works? Request a sample report and explore the insight we deliver.
We assess your entire digital product and technology stack, from ingest and processing to delivery and end-user experience, across OTT, streaming, and digital publishing platforms.
Our structured reporting surfaces root causes, prioritises fixes, and links technical issues to real commercial impact.
Want to see how it works? Request a sample report and explore the insight we deliver.
We assess your entire digital product and technology stack, from ingest and processing to delivery and end-user experience, across OTT, streaming, and digital publishing platforms.
Our structured reporting surfaces root causes, prioritises fixes, and links technical issues to real commercial impact.
Want to see how it works? Request a sample report and explore the insight we deliver.
Testimonial
“As we push our plans for global expansion, we needed to be sure that our platform was as robust and performant as possible. The team at Spicy Mango drove into every aspect of the technology, generating a report that was clear, objective and dealt in technical fact - not blame. The changes we were able to make were staggering and transformed our ability to deliver. ”
Key benefits
Key benefits
Key benefits
Key benefits
Hands on
Hands on
Hands on
We’re architects and engineers with decades of hands on experience in building globally scaling media platforms
We’re architects and engineers with decades of hands on experience in building globally scaling media platforms
We’re architects and engineers with decades of hands on experience in building globally scaling media platforms
We’re architects and engineers with decades of hands on experience in building globally scaling media platforms
Data driven
Data driven
Data driven
If you have it, we can analyse it. Our tooling aggregates and analysis billions of records of log file data to unearth trends and patterns
If you have it, we can analyse it. Our tooling aggregates and analysis billions of records of log file data to unearth trends and patterns
If you have it, we can analyse it. Our tooling aggregates and analysis billions of records of log file data to unearth trends and patterns
If you have it, we can analyse it. Our tooling aggregates and analysis billions of records of log file data to unearth trends and patterns
Outside in
Outside in
Outside in
Exploring your service from the eyes of the consumer - outside in - we work to replicate error conditions and theories
Exploring your service from the eyes of the consumer - outside in - we work to replicate error conditions and theories
Exploring your service from the eyes of the consumer - outside in - we work to replicate error conditions and theories
Exploring your service from the eyes of the consumer - outside in - we work to replicate error conditions and theories
Inside out
Inside out
Inside out
Digging deep across the full stack architecture to identify bugs, issues and limitations and unearth their root causes
Digging deep across the full stack architecture to identify bugs, issues and limitations and unearth their root causes
Digging deep across the full stack architecture to identify bugs, issues and limitations and unearth their root causes
Digging deep across the full stack architecture to identify bugs, issues and limitations and unearth their root causes
Technical fact
Technical fact
Technical fact
We deal in technical facts - and work closely and diplomatically with internal teams and third parties to diagnose and fix
We deal in technical facts - and work closely and diplomatically with internal teams and third parties to diagnose and fix
We deal in technical facts - and work closely and diplomatically with internal teams and third parties to diagnose and fix
We deal in technical facts - and work closely and diplomatically with internal teams and third parties to diagnose and fix
Close collaboration
Close collaboration
Close collaboration
One team - one goal. Working closely with your teams to analyse findings and ensure they’re part of the process.
One team - one goal. Working closely with your teams to analyse findings and ensure they’re part of the process.
One team - one goal. Working closely with your teams to analyse findings and ensure they’re part of the process.
One team - one goal. Working closely with your teams to analyse findings and ensure they’re part of the process.
Get in touch
Let's lift the lid and improve
To get in touch, email hello@spicymango.co.uk, call us on +44 (0)844 848 0441, or complete the contact form below to start a conversation.
Get in touch
Let's lift the lid and improve
To get in touch, email hello@spicymango.co.uk, call us on +44 (0)844 848 0441, or complete the contact form below to start a conversation.
Get in touch
Let's lift the lid and improve
To get in touch, email hello@spicymango.co.uk, call us on +44 (0)844 848 0441, or complete the contact form below to start a conversation.
Get in touch
Let's lift the lid and improve
To get in touch, email hello@spicymango.co.uk, call us on +44 (0)844 848 0441, or complete the contact form below to start a conversation.
Get in touch
Let's lift the lid and improve
To get in touch, email hello@spicymango.co.uk, call us on +44 (0)844 848 0441, or complete the contact form below to start a conversation.